okcards Answers. Support. FAQ.

The minimum age to register and play at okcards is 21 years old, in compliance with Philippine gambling regulations. We take age verification seriously — all players are required to complete KYC (Know Your Customer) verification before making withdrawals. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. Gambling is addictive. Know when to stop.

KYC verification at okcards requires you to submit a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, driver's license, or UMID), a selfie holding your ID, and proof of address (such as a utility bill or bank statement dated within the last 3 months). Documents can be uploaded directly from your account settings. Verification is typically completed within 24–48 hours. KYC is required before your first withdrawal.

No. okcards strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any winnings forfeited. If you've forgotten your login details, use the password reset function on the login page rather than creating a new account.

Go to the okcards Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder. If you're still having trouble, contact our 24/7 support team via live chat.

okcards supports the most popular payment methods used by Filipino players: GCash, PayMaya / Maya, and direct bank transfers from major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts are also accepted. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted.

The minimum deposit at okcards is ₱100 for GCash and PayMaya/Maya transactions. For bank transfers, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit, though large deposits may require additional verification in line with our AML compliance obligations.

GCash and PayMaya/Maya deposits are typically credited to your okcards account instantly or within a few minutes. Bank transfers may take 1–3 business hours during banking hours (Monday to Friday, 9AM–5PM). If your deposit hasn't appeared after 2 hours, please contact our support team with your transaction reference number and we'll investigate promptly.

okcards does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. okcards has no control over third-party payment provider fees.

Log in to your okcards account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya/Maya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting your first withdrawal — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

GCash and PayMaya/Maya withdrawals are typically processed within 1–4 hours after approval. Bank transfers to BPI, BDO, Metrobank, UnionBank, and other Philippine banks usually take 1–2 business days. All withdrawal requests are reviewed by our finance team before processing — this is a standard security measure to protect your funds. Requests submitted on weekends or Philippine public holidays may take slightly longer.

The minimum withdrawal at okcards is ₱200 for GCash and PayMaya/Maya, and ₱500 for bank transfers. There is no maximum single withdrawal limit for verified accounts, though very large withdrawals may be processed in batches and may require additional documentation in line with our compliance obligations.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with wagering requirements not yet met, a mismatch between your account name and your payment account name, or a withdrawal request flagged for routine security review. If your withdrawal has been pending for more than 24 hours, please contact our support team via live chat with your withdrawal reference number and we'll resolve it as quickly as possible.

okcards offers a wide range of online casino games tailored for Filipino players. Our game library includes Blackjack MH, Aviator, Bingo, and a full selection of Slot games. You can explore the complete game catalog at the okcards Casino page. New games are added regularly, so check back often for the latest additions.

Yes. All games at okcards use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our games are sourced from reputable game providers whose RNG systems are independently audited. The house edge and Return to Player (RTP) percentages for each game are available in the game information panel within the okcards platform.

Absolutely. okcards is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The okcards mobile experience is designed to be smooth and responsive, whether you're playing Aviator on your commute in Manila or spinning slots from Cebu or Davao.

Minimum bets vary by game. Most slot games at okcards start from as low as ₱1 per spin, making them accessible for casual players. Table games like Blackjack MH typically start from ₱10 per hand. Aviator and Bingo have their own minimum stake structures displayed within each game. Check the game lobby for the specific bet range of each title before playing.

okcards offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page within your account after registration. All bonuses come with wagering requirements that must be met before winnings from bonus funds can be withdrawn. Always read the full bonus terms before opting in — they're clearly listed in your account dashboard.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Progress toward your wagering requirement is tracked in real time in your okcards account dashboard.

Most okcards bonuses are automatically credited to your account when the qualifying conditions are met (e.g., making a qualifying deposit). Some promotions may require you to opt in via the promotions page in your account before making a deposit. If a bonus hasn't appeared in your account within 30 minutes of qualifying, contact our support team via live chat and we'll sort it out right away.

Log in to your okcards account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — this is by design to protect you from impulsive decisions. For full details on all available tools, visit our Responsible Gaming page.

You can request self-exclusion directly from your account settings under Responsible Gaming, or by contacting our support team via live chat. Self-exclusion options range from 30 days to permanent exclusion. During the exclusion period, your account is fully locked — you cannot log in, deposit, or wager. You will also be removed from all marketing communications. We take self-exclusion requests very seriously and process them immediately. Visit our Responsible Gaming page to learn more.

If you feel that gambling is negatively affecting your life, finances, or relationships, please take action now. Use okcards' self-exclusion tool to take a break, or contact our responsible gaming support team via live chat — they're available 24/7 and will help you without judgment. You can also reach out to PAGCOR's player protection program for additional support. Remember: Gambling is addictive. Know when to stop. You are not alone, and help is available. See our full Responsible Gaming page for resources.